Financial Services
We have three distinct services for financial firms - Consumer Credit Services Outsourcing, Securities processing and Insurance Claims processing.
Consumer Credit Services
Our consumer credit services capability provides servicing operations for the following areas:- Mortgages and Home equity loans
- Auto loans and leases
- Select credit card processes
- General consumer loans and leases.
All consumer credit processes can be outsourced using scanned images of relevant documents and well documented workflow procedures, which utilized paper and non paper processes. Once the workflow procedure is understood, and signed off, we can provide technology to manage the life cycle of the paper flow.
There can be substantial cost savings and quality improvements, which can be realized through outsourcing consumer credit business processes, including:
- Improved quality of work and reduced re-work by drawing from a college educated labor pool.
- Reduced operating expenses by leveraging lower cost offshore labor and infrastructure.
- Faster turnaround times by utilizing offshore resources during off-peak/"dark" hours in the home market.
- Recurring cost/quality improvements through continuous improvement utilizing process best-practices and new technologies.
- Recurring cost/quality improvements through continuous improvement utilizing process best-practices and new technologies.
- Benefit from more effective processes in customer service and collections.
Securities Processing
Many firms would prefer not to engage in the setup and operations of industry back-office utilities. Instead, they are considering outsourcing non-differentiating functions in the securities back office in order to reduce costs (e.g., trade reconciliation).With our resources, we can help clients reduce operating costs 15 to 40 percent while enabling them to focus on their core business and offshore back office functions that are commodity based or cost sensitive.