Wireless CRM and SFA

1 - Day Course - Wireless CRM(Customer Relationship Management) and SFA(Sales Force Automation)

MTI is offering a unique one-day training session for Non Technical Sales Staff. The intent is to train them on the key technical and business aspects of using Wireless and Mobile systems.

Who should attend: This course is designed for Sales Profesionals who want to know about how these new wireless technologies can benefit them. For Sales and Field Force staff who want to understand why they should use wireless CRM/SFA. For Sales Vendors staff from Wireless carriers and wireless software providers who offer these solutions.

Price: Only $350 plus HST
Duration: 1 day, 8:30 a.m. to 4:30 p.m.(Lunch included)
Prerequisites: A curious mind

The Purpose of the course is to achieve the following:

Introduce the concept of Wireless Technology to Sales People who are interested in SFA and CRM for Mobile Workers
Allow Salespeople to understand the difference between current technologies and Wireless based systems
Outline the benefits and risks in building and using a Mobile and Wireless based system for Field Force Work
Summarize the main areas in which this technology is being used to increase Field Force effectiveness

A Summary of the Modules that will be covered:

Overview of Wireless and Mobile Technologies

Introduction to the Key Wireless and Mobile Concepts in Business
Introduction to Key application areas in Wireless
Making an ROI from Wireless and Mobile
Defining SFA and CRM
Different CRM systems that exist
Who are the main users of the CRM system
What are the main functionalities that Field Forces need from CRM and SFA
What are the main components of a good CRM or SFA system
Architecture of CRM and SFA
How to Connect and steps in synchronizing data
How to read Portal information
Why your client will like it
Issues in using CRM and SFA for the Field Forces
Security and Management concerns in CRM/SFA
Managing the transition to CRM/SFA
Return on Investment and how to measure it

What you get:
An experienced instructor; up to date information on important topics; and materials covering the key topics, as well as lunch.

If you have any questions don’t hesitate to contact us