Intermec 700 Application
m-trilogix Mobile CRM Lease arrangement
(Mobile Customer Relationship Management)
Sample Architecture: m-trilogixEI for WMS
Concept: We want to deliver a quick Return on Investment (ROI) to our clients. Many businesses have field personnel that need information in the field, on the job. Hand-held or PDA (personal digital assistant) technology can be used to drive revenue and/or reduce costs while improving productivity and client relationships. Unfortunately the hardware, software and applications are all 'unbundled'. Hardware vendors do not provide business critical applications and software vendors have difficulty running their application on all the various hardware devices in the marketplace. Usually the capital outlay is too expensive and the technology too complicated to warrant adoption.
In order to help our clients realize the benefits of PDA and mobile CRM technology we have 'bundled' the various parts together to provide a comprehensive and simple solution on a lease basis embedding our software in the Intermec 700 series of devices www.intermec.
Concept: We want to deliver a quick Return on Investment (ROI) to our clients. Many businesses have field personnel that need information in the field, on the job. Hand-held or PDA (personal digital assistant) technology can be used to drive revenue and/or reduce costs while improving productivity and client relationships. Unfortunately the hardware, software and applications are all 'unbundled'. Hardware vendors do not provide business critical applications and software vendors have difficulty running their application on all the various hardware devices in the marketplace. Usually the capital outlay is too expensive and the technology too complicated to warrant adoption.
In order to help our clients realize the benefits of PDA and mobile CRM technology we have 'bundled' the various parts together to provide a comprehensive and simple solution on a lease basis embedding our software in the Intermec 700 series of devices www.intermec.
Industries Supported:
- Warehouse Management
- Logistics
- Transportation
End Users:
- Management
- Field Forces (Sales, Delivery)
- Warehouse Personnel
Solution: Out of the box embedded m-CRM technology running on a PDA device which will provide 3 basic modules:
- Field Force Management software running on the PDA device which conforms to your business domain.
- Warehouse management and bar code scanning of product, with receiving, picking, packing, inventory modules.
- Portal browser based application which provides reporting and data views for management and administrators.
With:
- Synchronization between the PDA's and our Application Server in either batch (via internet) or Real Time (via Radio Frequency).
- Application integrates with Microsoft Office and Outlook applications.
Client Benefits: Hardware devices containing the m-CRM application will allow businesses to make a faster return on their investment by standardizing field data capture, reporting, increase efficiency and improve information quality for decision makers.
Key benefits include:
- Real Time or Batch time data availability
- Bar Code scanning and labeling
- Up to date pricing, product and inventory information
- Standardized data capture, client support and sales processes
- Accounting information if necessary can be integrated into the application
- Ability to up-sell and cross-sell existing client base
Note: Data migration and integration from current client management systems to the m-CRM product is not included in the leasing price.
Improve your business and ROI through the productive use of technology.
For CRM Trilogix product information please see: Our Products
For CRM Trilogix product information please see: Our Products
Out of the Box:
- Provided: PDA running Pocket PC, PDA Software, Server, Web Portal, Installation, Training.
- Price: The client will pay a leasing rate per month per user. For less than 10 users the lease rate is U$425 per user month or U$15 per user day. For 10-20 users it is $300 per user per month. This includes all hardware, software, installation and training. Maintenance is 15% per annum including hardware, software maintenance.
- ROI: Most of our clients experience a quantifiable and 'hard' ROI within 4 months. We use our MIRM™ (Mobile Investment Return Metric) to help identify and quantify the ROI.
Process: To maximize the benefits of this out of the box system we implement the solution in phases;
- Business process mapping and modeling to understand your business (typically one week).
- Interface customization and re-modeling our core interface to suit your business flow (typically 2 weeks).
- Pilot prototype with end users to test and configure the system (typically 3-4 weeks).
- Debugging and re-prototyping (typically 2 weeks).
- Phased rollout to the Field Force with training.
- General usage and ROI assessment.
For more information please contact:
Craig Read
c.read@m-trilogix.com